Return & Exchange Policy

At P.C. Totuka & Sons, every creation is handcrafted with care. As jewellery is delicate and often custom-made, our return policy is limited.

1. Eligibility for Return/Exchange

• Returns/exchanges will be considered only in the following cases:
• Item is received in a damaged/defective condition
• Wrong product is delivered
• The customer must notify us within 48 hours of delivery, along with clear pictures/videos of the item and packaging.
• Once a request is raised, our Quality Control team will carefully review the claim and inspect the returned item.
• Only upon QC approval will the return or exchange be processed.

2. Process

• Email info@pctsons.com with your order number and issue details.
• Ship item back in original packaging, unused and with invoice.
• On approval, we will issue an exchange, repair, or credit note.

3. Non-Returnable Items

• Customised/bespoke orders.
• Engraved or altered jewellery.
• Sale or discounted items .

4. Regional Rules

• India/UAE: Exchange or credit note within 7 days. No refunds.
• UK/EU: Customers have a 14-day cancellation right (except for customised items). Refunds issued after inspection.
• USA: Returns within 7 days for eligible items; customised jewellery is final sale.